Cancellation and Refund Policy

1. Provider

draxonni.com LLC, EDRPOU 19983847, Business Center Gulliver, 1A Sportyvna Square, Kyiv, 01001, Ukraine; contact@draxonni.com; +380 687 075 6278. Details published under the Law of Ukraine No. 675-VIII “On Electronic Commerce” of 03.09.2015.

2. Cancelling your booking

Send written notice to contact@draxonni.com; the receipt date applies. Unless the confirmation states otherwise, refunds of the package price are:

• 60+ days before the start: 100%, less any administration fee in the confirmation;
• 30–59 days: 50%;
• 15–29 days: 25%;
• 14 days or fewer, or no-show: no refund.

3. Costs and cancellation by us

Supplier costs already incurred (flights, visas, insurance, permits, deposits) and services delivered are not refundable. If we cancel a programme, you receive a full refund for services not provided or a replacement date of equal value; refunds reach the original payment method within 14 calendar days, excluding bank fees.

4. Tourism services

Where tourism services are included, the provider, programme, restrictions and responsibilities are stated in the offer and confirmation, per the Law of Ukraine No. 324/95-VR “On Tourism” of 15.09.1995.

5. Complaints

Send complaints with your booking number to contact@draxonni.com; we reply within 30 calendar days. Your rights under the Law of Ukraine No. 3153-IX “On Consumer Protection” of 10.06.2023 are unaffected.

6. Accuracy, data and cookies

Prices and programme details are accurate and substantiated, per Law No. 270/96-VR “On Advertising” of 03.07.1996 and Law No. 236/96-VR “On Protection against Unfair Competition” of 07.06.1996. Data and cookies follow our Privacy Policy, Law No. 3624-IX of 25.03.2025 and Law No. 1089-IX of 16.12.2020.