1. Provider
draxonni.com is operated by draxonni.com LLC, EDRPOU 19983847, Business Center Gulliver, 1A Sportyvna Square, Kyiv, 01001, Ukraine. Email contact@draxonni.com, phone +380 687 075 6278. Managing Director: Daniel Lopez. These terms apply under the Law of Ukraine "On Electronic Commerce" of 03.09.2015 No. 675-VIII and the Law of Ukraine "On Consumer Protection" of 10.06.2023 No. 3153-IX.
2. Scope, inclusions and exclusions
We plan and coordinate retreat packages: itinerary, venue and accommodation sourcing, transfers and on-site support. Only items listed in the package description are included; flights, visas, insurance, medical costs, personal expenses, optional activities, alcohol and tips are excluded unless stated. Suppliers may apply their own terms.
3. Prices, payment and cancellation
Prices appear in the checkout currency and include our planning fee unless stated. Bookings are confirmed only on written confirmation and receipt of the stated deposit. Extra costs from requested changes, single-occupancy upgrades, late booking or supplier increases are confirmed with you beforehand. Cancellation and refund terms are in your booking confirmation and our Refund Policy; statutory rights are unaffected.
4. Personal data and cookies
We process personal data under the Law of Ukraine "On Personal Data Protection" of 25.03.2025 No. 3624-IX. Cookies need prior informed consent except strictly necessary storage, under the Law of Ukraine "On Electronic Communications" of 16.12.2020 No. 1089-IX. See our Privacy Policy and Cookie Notice.
5. Travel terms, complaints, disputes and advertising
Package terms, restrictions and responsibilities appear in the booking documents under the Law of Ukraine "On Tourism" of 15.09.1995 No. 324/95-VR. Complaints: contact@draxonni.com; we reply within 30 days, and unresolved disputes may go to the State Service of Ukraine for Food Safety and Consumer Protection or to court. Descriptions and prices are accurate and substantiated, in line with the Law of Ukraine "On Advertising" of 03.07.1996 No. 270/96-VR and the Law of Ukraine "On Protection against Unfair Competition" of 07.06.1996 No. 236/96-VR.